Appendix C

Either the username or password has been incorrectly entered, you system administrator is able to reset your password

Note:- User profiles (accounts) will be made inactive if unused for more than 45 days, DBManager can reactivate a user but they must log in to complete the reactivation. DBManager is notified of inactivations via Connectivity Centre.

You are able to add any areas to the "My Infinity" panel by right clicking and ticking the appropriate areas

You can also setup you "My Infinity" panel from the user options

To return or reset the "My Infinity" panel you can go to the User Options area, within the display tab, you will see the Reset Panel button, once confirmed will put the panel on the left hand side of your screen

You can also Reset Panel and Toolbar from the Application Menu, Panel / Toolbar Layout, clicking on Reset Panel / Toolbar layout this will also reset your Quick Access Toolbar back to the default

You also have the option to Toggle MyInfinity and Toggle My Favourites Panels from this area

How do I edit a PDF CV

How do I insert CV Builder into PDF CVs

You will find Infinity may look different from one user to another, this will usually relate to either:

1. Screen resolution - Infinity will reduce the size of parts of a record depending on the screen resolution available, this can be further affected by the magnification settings as well.

2. Docking tabs within candidate records - you can pin right hand tabs, like the preview CV, but this will cut down the size of the candidate record

3. User Options allow you to select which tabs in a candidate record should be displayed, ensure you tick appropriate tabs required

4. Users can make themselves a Temp User or add Temp buttons within candidate records, these Temp buttons are displayed in candidate records only for those who have this enabled.

5. The main ribbon bar and buttons can be minimised and make the buttons much smaller

Does the candidate have an email address

If using a mail shot template then ensure the candidate is ticked "OK to mail"

Ensure that you are editing the record, if you see a red key in the Edit box then hover on this button and identify which colleague is currently in this record

If you are editing the record, then ensure you have saved the record

Within the Shortlist / List toolbar there is a Review Shortlist Options. You are able to enable or disable the previewing of the candidate and/or the CV

Within your User Options you are able to select how the Reviews are displayed, see User Options

To post to iCapture from Outlook you will need to have the Infinity Connector Add-in installed, this is usually installed as part of the Infinity installation. If you have made any changes to your Outlook app, you will need to uninstall Infinity and reinstall to ensure the Outlook Add-in and Word Add-in are installed correctly.

You can view you Outlook / Word Add-ins via File \ Options, within Options there is a dedicated Add-ins section where you can review Add-ins available, which are active, inactive and disabled. Even if the Add-in is displaying as active, click on Go button to check the Connector is ticked.

If the Connector is displaying as disabled then you will need to use the dropdown next to the Go button, changing it to Disabled and click Go. You should be able to see the add-in, select and click enable button. See above to then activate the Add-in.

Restarting Outlook will ensure changes are implemented. If problems persist please contact our Support engineers.

This is generally a sign that the Add-in has failed to load correctly, close Word and Infinity and restart. Access Word via Comms Centre or CV and check if buttons are now functioning.

If problem persists we would recommend you uninstall Infinity and reinstall, during the Infinity installation it installs the Add-in into Word and Outlook, ensuring the Add-in is the latest version.

If the problem persists further then please contact your IT to complete an Office repair, Office includes an ability to scan trough the program files and repair an erroneous file(s).

When running a report on SaaS they are 'booked' in and will display within My Infinity. Note that if you access the Scheduled reports section it will display all previous reports, you can click on refresh until the new report has run. If the report still is not displayed then check that you set the report to run for you.

NOTE:- If you book a report for another user, you will only be able to run it for those who have permission to run that report themselves.