When the candidate page is opened a new non editable field is displayed in the RTW/EAA section that shows which Right to Work functionality the candidate is currently controlled by

This can be existing Infinity functionality OR TrustID

Existing Infinity functionality will continue to work as configured on the database:

• Auto (the tick boxes and fields are automatically populated using the candidate’s quals and certs as configured in Administration / General Settings / RTW/EAA tab

OR

• Manual (users with permission can manually update the tick boxes and fields as required)

TrustID control will enable when the candidate is sent a TrustID Guest Link from Infinity

The information uploaded by the candidate is sent to TrustID and is used to perform the digital Right to Work checks. The details will appear in the ‘Pending’ area initially whilst waiting to be checked

When the check is completed, the results will show in the My Checks / All Checks section along with the report attachments

In Infinity the candidate TrustID RTW / EAA status is automatically updated by the service, along with any RTW/EAA fields and attachments if relevant

Guest link expired status

The Guest Link was not completed by the candidate within 14 days and has expired

Completed – Time Limited Status

The candidate has passed the checks with ‘Time limited’ Right to Work

• The RTW/EAA fields are ticked as per the TrustID Admin setting
• Never Expires is un-ticked
• Expiry date is populated with the TrustID expiry date
• The supporting information is downloaded from TrustID and put in the candidate’s attachment area

• The attachments are assigned the following types

o Report = TrustID RTW Completed Report

o Selfie = TrustID RTW Completed Selfie

o Document = TrustID RTW Completed Doc

• The attachment type cannot be changed and files cannot be edited
• Attachment size must adhere to the database limit (approx. 8mb). In the unlikely event that this is breached, the supporting document will not be attached to the candidate record and instead is replaced with a text file, the contents of which state that the file was too large and couldn’t be attached
• If the candidate is placed, the attachments cannot be deleted until their privacy audit Contractual/Legal Expiry Date

Completed – Continuous Status

The candidate has passed the checks with ‘Continous’ Right to Work

• The RTW/EAA fields are ticked as per the TrustID Admin setting
• Never Expires? is ticked
• Expiry date is blanked
• Supporting information from TrustiD is downloaded and attached to the candidate record as per ‘Completed – Time Limited Status’

Rejected Status

The candidate has failed the checks

• No RTW/EAA fields are updated
• The supporting information is downloaded from TrustID and put in the candidate’s attachment area

• The attachments are assigned the following types

o Report = TrustID RTW Rejected Report

o Selfie = TrustID RTW Rejected Selfie

o Document = TrustID RTW Rejected Doc

• Attachment type cannot be changed and files cannot be edited
• Attachment size must adhere to the database limit (approx. 8mb). In the unlikely event that this is breached, the supporting document will not be attached to the candidate record and instead is replaced with a text file, the contents of which state that the file was too large and couldn’t be attached

The ‘TrustIDRTWChecks’ user action permission allows a user to switch a candidate back to Infinity RTW / EAA control. This is done from the TrustID Status history screen

When the ‘Remove TrustID Checks’ button is pressed, the user is given a warning

If the user proceeds, the following will happen:

• The control of the RTW / EAA fields will return to Infinity
• The control field value will display as Manual or Auto (as configured on the database)
• The change is recorded in the TrustID status history

• Users can update RTW / EAA as per existing Infinity functionality
• TrustID no longer updates the candidate
• An info event is logged for that user with the event action of ‘TrustID RTW Checks removed’ and the event cannot be deleted

Note: Guest Links can be repeatedly sent to a candidate. This may be required if sent to the wrong email address or candidate did not receive / has deleted the email for example. A new Guest Link will be created each time, with the latest showing in the status history, but the old Guest Links will still be active and be included in Infinity reminders. It is therefore recommended that ‘Remove Trustid Checks’ is done immediately before sending another Guest Link when the candidate is currently at ‘Guest Link Sent’ status

There is a My Infinity Section called ‘TrustID RTW Checks (x)’

This is enabled as default for all users if the database is configured for TrustID

The section header (x) shows the total number from the hyperlinks within it

Hyperlinks are available that show the number of non-deleted, active candidates currently under TrustID RTW/EAA control that are owned by the consultant and that match the following status criteria:

• Link Expiring in X days (x)
• Link Expired Last 7 Days (x)
• Rejected Last 7 Days (x)
• Completed Last 7 Days (x)

All of the date periods include today in the calculation

There is a setting in Administration / 3rd Party integrations / TrustID to set the value for ‘X’ in the ‘Link Expiring in X days’ hyperlink. There are options of 1-6 days - default is 2

The hyperlinks open a window listing the candidate records that match the criteria

The My Infinity ‘Link Expiring in x days (x)’ hyperlink will not reflect the setting change until the user logs out and back in.

The following columns are shown; they can be sorted/filtered and column chooser functionality is available:

• Candidate Code
• Name
• Last Comms Event - shows details of the latest comms event from that list in format “{Event Action} on {event date/time} by {Event Consultant} {comms type}”
• Expiry Date if on an expiring list (if expired the date will show in red)
• Rejected Date if on a rejected list
• Completed Date if on a completed list
• Has Placement - current temp or contract placements. Current Temp Placements is defined as having a shift today or in the future. Current Contract is defined as having a status of Offered, Offer Accepted, Awaiting Confirmation, Confirmed, Started or On Hold

The following functionality is available on the toolbar menu:

• Refresh
• Comms Centre
• Event Logger
• Review Candidate

There is no functionality to remove a notification manually from these lists. Candidates will automatically drop off as they reach the end of the specified date period

As per My Infinity, the Application Menu shows the notifications for candidates owned by all owning consultants

There is an extra column to show the owning consultant(s) of the candidate

A Candidate Condition exists in Scheduled Automatic Comms called “Has TrustID Guest Link that is about to expire”

• The options can be configured as per existing candidate conditions with send values of
• X days before (this is x days before the guest link expires)
• When enabled, the system will check each day for candidates that are under TrustID RTW/EAA control, at a ‘Guest Link sent’ status and ‘send’ date is resolved as today
• The results found are queued into the Email / SMS outbox of the specified ‘send from’ consultant
• As per existing candidate conditions, deleted and restricted candidates are excluded

The latest candidate’s TrustID Selfie photo stored in the attachments area can be merged in candidate related Comms Centres templates

Navigate to 03:10 to review template creation:

There are two new example Comms Centre templates available to download and use

Placement Contact Comms Centre – UK Right to Work Imposter Check

Candidate Comms Centre – TrustID Guest Link expiring

If the TrustID credentials are removed from the Administration / 3rd Party Integrations / TrustID tab and saved, all candidates’ RTW/EAA control will return to Infinity (manual or auto) and the TrustID functionality will be disabled

As part of the TrustID integration work, regardless of the presence of a TrustID licence, when the candidate page is opened, a new non-editable field is displayed in the RTW/EAA section, showing which Right to Work functionality the candidate is currently controlled by

This will be Auto or Manual as configured on the database:

• • Auto (the tick boxes and fields are automatically populated using the candidate’s quals and certs as configured in Administration / General Settings / RTW/EAA tab)

OR

• • Manual (users with permission can manually update the tick boxes and fields as required)

The candidate ‘RTW/EAA Expiry Date’ field is available in the Advanced Search Section / Candidate menu of candidate search criteria screens

• The search returns candidates with an RTW/EAA expiry date that matches the specified date criteria
• If the ‘NOT’ operand is used the search returns candidates with an RTW/EAA that does not match the specified date criteria
• To return candidates with a blank RTW/EAA expiry date, the ‘Is Blank' operator can be used

The candidate ‘RTW/EAA Never Expires?’ field is available in the Advanced Search Section / Candidate menu of candidate search criteria screens

• The search returns candidates with an RTW/EAA Never Expires? field that is ticked
• If the ‘NOT’ operand is used the search returns candidates with an RTW/EAA Never Expires? field that is un-ticked

The candidate RTW/EAA Expiry Date field is available to merge in your candidate related Comm Centre templates

The candidate RTW/EAA Never Expires? field is available to merge in your candidate related Comm Centre templates

The candidate RTW/EAA Expiry Date and RTW/EAA Never Expires? field have been added to the Candidate SAR Excel report

If you require further assistance please contact Voyager on :

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