Infinity Email Tracking

Email tracking, with a ‘track until’ period, can be enabled as default for ALL email templates in the comms centre template administration screen

If set to track all outgoing template emails, you can setup templates to override this system wide setting within the templates log options which will then use the Enable email tracking Tick box, so if unticked it will NOT have tracking:

Set Automatic Tracking on Individual Email Templates

Within Comms Centre administration area you will find the Log Options for each template:

NB:- Override Tracking will disable the system wide tracking setting and then either enable or disable tracking depending on the setting here

Tracking Settings table

The setting is off as default and can also be enabled or changed, per email send. The email tracking setting is available in the comms centre / log options screen when ‘Log Comms Event’ is ticked. You can:

Tracking Settings table

Email tracking will occur from the date the email is sent, for the duration of the ‘track until’ period. The information is available to all users on the email event record on the main pages if required

The three email tracking columns can be added by the user via the events grid, right click column chooser menu (remembering to save layout afterwards)

• Opens – the total number of times the email has been opened by recipients
• Last Open – the date and time the email was last opened
• Track Until – the last day the email will be tracked

The ‘Opens’ field is a hyperlink and when clicked displays the date and time the opens occurred.

Users can monitor their actively tracked emails from the Application / Queues / Email Tracking menu

The tracked emails are displayed in an event grid and standard event functionality is available

Right click on the To / From column to open the page of the candidate / contact you sent the email to

If the email was sent from the job, interview or placement page, right click on the related info column or click the button on the toolbar to go to that page

Tracked email events are ordered by last open, then event date with the newest at the top and can additionally be filtered by the tracking status (all, opened and not opened)

If you require further assistance please contact Voyager on :

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