Whatsapp Calling

WhatsApp comes with a ‘Click to Chat’ feature that allows users to begin a chat with someone without having their phone number saved to their address book. Infinity users that have WhatsApp Web or Desktop installed, can initiate a single outgoing WhatsAPP ‘Click to Chat’ by right clicking on mobile number hyperlinks in Infinity.

Mobile number hyperlinks are available in the following areas of Infinity:

• candidate and contact basic detail screen
• mobile columns in Temp Planner and Shift Planner
• mobile column in SMS Viewer inbox

If the mobile number doesn’t have a country code, the setting in the field ‘SMS default country code if not known’ is used from the Administration / Phone Manager tab / SMS Manager Options section. When the mobile phone number hyperlink is clicked, a warning is given to the user if the mobile number is not ticked as OK to SMS

If the user continues, they are taken to Whatsapp.com to continue the chat via their Web or Desktop application (installing if necessary)

The chat can be completed as required in WhatsApp and no further connectivity with Infinity occurs

When a WhatsApp ‘Click to Chat’ is initiated, the Infinity outgoing event logger is also loaded with a new comms type of ‘WhatsAPP’ and the appropriate defaults applied

The user can manually log the event when ready. The event that is logged will show the WhatsApp logo in the event type column

The mobile number in the WhatApp(s) column in the event logger can also be clicked to launch a WhatsApp ‘Click to Chat’

This is useful from pages that don’t show the candidate or contact mobile number hyperlinks such as placement, interview etc. The user must first manually change the comms type to ‘WhatsApp’ by clicking on adjacent down arrow

If you require further assistance please contact Voyager on :

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